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FAQ

Questions we get before someone books.

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Pricing & booking

How is a course priced — per delegate or per programme?

Open (public) courses are priced per delegate, ex-VAT, as shown on each programme page. In-house and bespoke delivery is priced per programme rather than per head, since it scales with delegate numbers up to a sensible cohort size rather than charging per person.

Do you offer discounts for early booking or groups?

Yes. Open courses carry a standard 10% early-bird discount for bookings made well ahead of the start date, and a 15% group rate when three or more delegates from the same organisation attend together. Both can apply to the same booking.

Why do the 1-, 2-, 3- and 5-day formats have different prices per day?

Shorter formats deliver a focused subset of the 5-day comprehensive syllabus rather than a diluted version of the whole thing, so they're priced as their own product rather than as a simple day-rate fraction. The 5-day comprehensive format carries the full outline shown on each programme page.

What's included in the fee?

Course materials, facilitation and a London Apex certificate on completion. For exam-preparation courses (PMP®, PRINCE2®, NEBOSH, IOSH, CIPS, CIPD, Lean Six Sigma, CISSP), the formal examination fee is booked separately from the workshop fee — we'll confirm the exact exam cost and process when you enquire.

In-house & bespoke delivery

How much does in-house delivery cost compared to open enrolment?

It depends on location, delegate numbers and language mix. As a rough guide, five-day in-house programmes delivered in the GCC commonly sit in the region of £3,900–£7,200 per programme; UK in-house pricing is typically quoted against the open-course rate multiplied by expected delegate numbers, then adjusted once we know the detail. We'll always confirm an exact figure before you commit.

Can you build a custom programme that isn't in the catalogue?

Yes — most bespoke work starts from an existing course as the base outline, then rebuilds the case studies, terminology and exercises around your organisation. If you need something that doesn't map to any existing programme at all, tell us the outcome you're after and we'll scope it directly with you.

How long does it take to set up an in-house or bespoke programme?

A straightforward in-house delivery of an existing course can usually be scheduled within a few weeks. A fully bespoke build takes longer, since it involves a scoping call, content adaptation and a review cycle with your L&D or functional lead before delivery — we'll give you a realistic timeline once we understand the brief.

Certification & exam preparation

What's the difference between a London Apex certificate and a professional-body qualification?

Every programme carries a London Apex certificate on completion, which counts toward continuing professional development records. Courses that map to an external professional body — PMP®, PRINCE2®, CIPS, CIPD, NEBOSH, IOSH, Lean Six Sigma or CISSP — are delivered by associates working to that body's syllabus, but the formal exam and certification from that body is booked and awarded separately from our workshop.

Do I need to sit an exam separately?

For exam-preparation courses, yes — the workshop prepares you for the exam, but the exam itself is booked through the relevant professional body (for example PMI for PMP®, or PeopleCert for PRINCE2®) and is not included in the workshop fee.

What is a "London Apex Professional" or "Executive" Certificate?

For proprietary courses that don't map to an external certifying body, delegates receive a London Apex Professional Certificate (or, for senior-level programmes, an Executive Certificate) on completion.

Delivery & logistics

Which languages can courses be delivered in?

Almost every programme is available in English, Arabic, or a bilingual format for mixed cohorts. Bilingual sessions are led by facilitators who teach fluently in both languages rather than relying on live translation.

Do you deliver outside London?

Yes. In addition to our London open-course calendar, we deliver in-house across the GCC and from our Istanbul hub for Turkey and Southeast Europe, as well as live online for any programme regardless of location.

Is virtual / live-online delivery available for every course?

Yes — any programme in the catalogue can be delivered live online as well as in person, with the same outline and materials as the in-person format.

Cancellations & rescheduling

Can I transfer my place to a colleague?

Yes, delegate substitutions on open courses are generally straightforward — let us know before the start date and we'll update the booking at no extra charge.

What if I need to reschedule an in-house programme?

We understand operational schedules shift, particularly around live projects, audits and turnarounds. Tell us as early as possible and we'll work to find a new date that still meets any certification deadline you're working against.

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